Chargeback Manager

1 day ago

Salem, Tamil Nadu, India beBeeChargeback Full time ₹ 8,00,000 - ₹ 12,00,000

Job Summary:

Dispute Resolution Specialist

We are seeking an experienced Dispute Resolution Specialist to minimize financial losses for banks, merchants, and cardholders by implementing robust chargeback management processes.

  • Analyze dispute data to identify high-risk merchants, transaction types, or patterns leading to chargebacks.
Key Responsibilities:
  • Investigate disputes thoroughly and ensure accurate documentation to defend against unwarranted chargebacks.
  • Identify trends and root causes of disputes, recommending corrective actions to acquiring merchants and internal teams.
Chargeback Management & Loss Reduction

Collaborate with merchants to implement fraud prevention tools, transaction verification processes, and best practices to reduce disputes.

  • Share regular insights with stakeholders to improve dispute win rates and reduce loss ratios.
Operational Process Optimization & Risk Control

Design, implement, and continuously improve operational processes for chargeback handling and dispute resolution.

  • Maintain strong financial controls, ensuring compliance with internal risk policies and regulatory requirements.
Cross-Functional Collaboration

Partner with product, promotions, and operations teams to assess risk impact of new initiatives and campaigns.

  • Provide input during product design and rollout to ensure risk controls are embedded from inception.
Compliance & Quality Monitoring

Ensure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations.

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