End User Support Specialist

4 days ago

Hyderabad, Telangana, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 30,00,000
Job Overview

We are seeking an exceptional professional to provide end-user support to our external suppliers, ensuring their effectiveness in delivering clinical trials for our study teams.

Main Responsibilities:
  • Develop and maintain strong relationships with key business leads and external partners to guarantee their needs are met.
  • Oversee the prompt resolution of business-critical issues affecting delivery from key external business partners.
  • Collaborate with product owners and business stakeholders to collect detailed requirements and user stories.
  • Analyze technical and process problems, working with multi-functional owners to develop solutions.
  • Maintain accurate documentation of configurations, processes, and changes.
  • Maintain detailed system and user documentation.
Required Qualifications:
  • Bachelor's degree and 0-3 years of Life Science/Biotechnology/Information Systems experience OR Diploma and 4-7 years of Life Science/Biotechnology/Information Systems experience.
PREFERRED QUALIFICATIONS:
  • A customer-focused individual with excellent written and verbal communication skills who can confidently work with internal business stakeholders and external service partners on technology topics.
  • Experience of working with or supporting systems used to execute clinical trials. E.g., RAVE, CTMS, VEEVA.
  • Excellent problem-solving skills and a committed attention to detail in finding solutions.
Desirable Skills:
  • Experience of working with or in a Clinical Research Organizations (CROs) or other specialist suppliers supporting clinical trials.
  • Experience with Agile software development methodologies (Scrum).
  • Knowledge of network security protocols and tools. E.g., IPSEC, SSL, IDS/IPS, Firewalls.
  • Experience of O365 Cloud PC VDI.
Professional Certifications:
  • SAFe For Teams Certification (Preferred).
Soft Skills:
  • Highly organized and able to work under minimal supervision.
  • Excellent analytical and assessment skills.
  • Ability to work effectively with global, virtual teams.
  • Ability to manage multiple priorities successfully.
  • Team-oriented, with a focus on achieving team goals.
  • Familiarity with GX P, CFR 21 Part 11, and systems validation.
  • Ambition to further develop their skills and career.

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