XR Support Specialist

3 days ago

Hyderabad, Telangana, India beBeeXR Full time ₹ 1,20,00,000 - ₹ 1,60,00,000
Job Title: XR Support Specialist

We are seeking a skilled and customer-focused XR support specialist to fill this key role.

Key Responsibilities:
  • Provide technical support for AR/VR hardware, including HoloLens, Meta Quest, and mobile AR devices.
  • Assist with device provisioning, onboarding, configuration, and compliance checks.
  • Support and maintain device management platforms, such as Microsoft Intune or other MDM tools.
  • Troubleshoot XR applications used for training, remote assistance, and collaboration.
  • Manage user access, licensing, and deployment of XR content and apps.
  • Coordinate with development teams for application updates, bug fixes, and patch deployment.
  • Conduct onboarding and training sessions for end users on XR tools and safety protocols.
  • Maintain user-facing documentation, quick start guides, and internal SOPs.
  • Provision and manage licenses across XR platforms and developer tools.
  • Track access and usage to ensure compliance and optimize license utilization.
Requirements:
  • 3-5 years of experience in IT support, system administration, or technical field support.
  • Working knowledge or strong interest in XR/AR/VR technologies.
  • Hands-on experience with ITSM tools like ServiceNow, ticketing, and dashboards.
  • Strong troubleshooting skills across hardware, software, and network layers.
  • Experience with MDM platforms - Intune.
  • Excellent communication skills and the ability to create clear technical documentation.
  • Strong team collaboration mindset and adaptability to evolving technologies.

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