Fusion Technical Support Specialist
2 weeks ago
Unlock Your Potential as a Fusion Technical Support Specialist
">At Autodesk, we're seeking a highly skilled and motivated Technical Support Specialist to join our team. As a key member of our support organization, you'll play a vital role in delivering exceptional customer experiences and providing expert technical guidance.
">About the Role:
">- ">
- We're looking for someone with a strong background in Computer-Aided Design (CAD) and Computer-Aided Manufacturing (CAM), with expertise in Fusion Electronics/EAGLE and competent knowledge of Autodesk products.">
- You'll be responsible for responding to support requests through multiple channels, documenting interactions, escalating unresolved issues, and researching product defects.">
- Your excellent verbal and communication skills will enable you to convey complex technical details effectively to customers and partners.">
- You'll work closely with our Product Support Manager to achieve individual, team, and organizational goals, using your judgment and independent decision-making skills.">
- In this dynamic environment, you'll have the opportunity to influence product management and development, contributing to successful improvements and shaping the future of our industry.">
What You'll Need:
">- ">
- Bachelor's degree or Diploma in a related field, along with at least 3 years of product experience in a relevant industry.">
- A strong understanding of CAD/CAM principles and experience with Fusion Electronics/EAGLE is essential.">
- Excellent verbal and written communication skills, with the ability to convey complex technical information clearly.">
- A team player who enjoys collaborating with colleagues and building relationships with partners and customers.">
Why Join Us?
">We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Our competitive compensation package includes discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
">We're committed to diversity, equity, and inclusion, and we believe that our unique perspectives and experiences are what make us stronger. If you're passionate about delivering exceptional customer experiences and making a meaningful impact, we'd love to hear from you.
">Salary Information:
">The estimated salary range for this position is between $65,000 and $90,000 per annum, depending on experience and location.
">Autodesk is an Equal Opportunity Employer:
">We welcome applicants from diverse backgrounds and perspectives. We're proud to be an equal opportunities employer and celebrate the diversity of our employees, partners, and customers.
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