
Account Receivable Call Center Specialist
9 hours ago
We are seeking highly skilled professionals to join our growing healthcare revenue cycle team. As a key member of the team, you will be responsible for making outbound calls to US healthcare insurance companies to follow up on pending claims and ensuring timely reimbursement for healthcare providers.
Key Responsibilities:
- Make outbound calls to insurance companies (US Healthcare process) to follow up on pending claims and resolve issues in a timely manner.
- Review denied or underpaid claims and take appropriate action to ensure resolution.
- Understand and apply knowledge of insurance guidelines, medical billing, and AR workflows to ensure accurate and timely processing.
- Document all interactions accurately in the system to maintain transparency and accountability.
- Meet productivity and quality targets to ensure optimal performance.
- Collaborate with the billing team to achieve revenue cycle goals and objectives.
Required Skills & Qualifications:
- Any graduate with a strong academic record in life sciences, non-life sciences, or commerce.
- 0–3 years of experience in AR calling, medical billing, or RCM with a proven track record of success.
- Excellent communication skills in English, both verbal and written.
- Knowledge of US healthcare processes, CPT/ICD codes, and insurance policies is an asset.
- Willingness to work night shifts as per business requirements.
Perks & Benefits:
- Competitive salary package and performance-based incentives.
- Ongoing training and skill development programs to enhance career growth.
- Career advancement opportunities within the healthcare BPO industry.
- A supportive and collaborative work environment that fosters professional growth and development.
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