Healthcare Call Center Representative
2 days ago
Deliver exceptional patient experiences by providing timely, accurate, and empathetic responses to inquiries, appointments, and follow-ups.
Maintain seamless communication with patients, hospital staff, and clinical teams to ensure a smooth experience.
- Utilize strong interpersonal skills to handle patients with care and professionalism.
- Coordinate with front office and clinical teams to resolve patient concerns efficiently.
Required Skills:
- Excellent communication skills in Gujarati, Hindi, and English.
- Prior experience in healthcare telecalling is preferred but not mandatory.
- Basic computer proficiency in MS Office and CRM/HMIS systems.
- Strong patience and ability to handle patient interactions effectively.
Key Responsibilities:
- Handle inbound and outbound calls for patient inquiries, appointments, and follow-ups.
- Provide accurate information about hospital services and doctors' availability.
- Maintain call records and update CRM/HMIS systems.
- Coordinate with front office and clinical teams for smooth patient experience.
- Ensure professional, empathetic, and courteous communication at all times.
Requirements:
- Graduate/Undergraduate with good communication skills (Gujarati, Hindi, English).
- Strong interpersonal skills, patience, and ability to handle patients with care.
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