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International Customer Service Representative

1 month ago

Gulbarga, Karnataka, India Tronicles System Services LLP Full time

We are seeking dynamic and motivated **Customer Care Executives** Based in Vadodara to join our growing team for a prestigious **USA Healthcare Campaign**. If you're passionate about sales, marketing, and helping people access life-changing healthcare benefits, this is the perfect opportunity for you

  • In this role, you will engage with customers over the phone, pre-qualify them for healthcare programs, and guide them through the enrollment process. This is a high-energy, target-driven environment where your communication skills and sales acumen will directly impact customer outcomes and team success.

**Shift Options:**

  • - Full-Time:** 8:30 PM to 5:30 AM (Monday to Thursday)
  • - Part-Time:** 6:30 PM to 9:30 PM (Monday to Thursday)

**Key Responsibilities:**

  • - Make up to 200-300 outbound calls per day to potential customers across the USA.
  • - Pre-qualify customers for healthcare benefits and guide them through the eligibility process.
  • - Deliver clear, accurate, and compelling information about healthcare products and services.
  • - Achieve daily, weekly, and monthly performance targets.
  • - Maintain accurate records of customer interactions and outcomes in CRM systems.
  • - Collaborate with team members and supervisors to improve processes and results.
  • - Provide excellent customer service while maintaining compliance with all policies and regulations.

**Requirements:**

  • - Graduate or Master's degree in any discipline.
  • - Minimum 1 year of experience in an international BPO environment as a Sales or Marketing Executive (product or service-based).
  • - Proven experience in sales, lead generation, or customer engagement roles.
  • - Excellent English communication skills – both verbal and written.
  • - Strong sales and marketing aptitude with a persuasive and professional phone demeanor.
  • - Ability to work in a high-pressure, goal-oriented environment.
  • - Comfortable working night shifts (Full-Time or Part-Time as per role).
  • - Must be a team player with a positive attitude and a strong desire to grow.
  • - Proficient in using computers and CRM tools.

**What We Offer:**

  • - Competitive salary with performance-based incentives
  • - Comprehensive training and career development opportunities
  • - Supportive team environment with clear growth paths
  • - Access to wellness programs and employee support initiatives

**Ideal Candidate Profile:**

  • You're a driven, customer-focused professional who thrives in fast-paced environments. You're passionate about sales, enjoy building rapport over the phone, and are committed to achieving—and exceeding—targets. You take pride in being part of a team and are always looking for ways to improve and excel.

Salary -

Part time : 7000-9000 + Incentives

Full time : 22000 to 26000 + Incentives

Strictly : ON-SITE ( Must be Residing in Vadodara, Gujarat)