Technical Service Specialist

5 days ago


Dombivli, Maharashtra, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Microsoft 365 Support Engineer Job Opportunity

As a Microsoft 365 Support Engineer, you will provide first-line technical support for our clients' Microsoft 365 services and desktop environments. The ideal candidate will have good communication skills and be enthusiastic about providing customer-focused support.

Key Responsibilities:
  • Serve as the primary point of contact for IT support via email, phone, or ticketing system.
  • Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
  • Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
  • Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
  • Escalate complex issues to L2 engineers while documenting troubleshooting steps.
  • Maintain accurate logs of issues and solutions in the ticketing system.
  • Provide end-user guidance on IT policies, best practices, and security awareness.
Requirements:
  • Basic knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
  • Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
  • Office365 admin portal, Exchange online, Teams, SharePoint, Azure (must have)
  • Strong communication and problem-solving skills.
  • Ability to work in a team environment and provide excellent customer service.


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