Technical Operations Specialist

2 days ago

Dombivli, Maharashtra, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Technical Operations Specialist

We are seeking a skilled Technical Operations Specialist to join our team. As a key member of our operations group, you will play a critical role in ensuring the smooth operation of our large-scale software applications.

Main Responsibilities:

  • Develop and monitor dashboards to detect problems related to application, infrastructure, and potential security incidents.
  • Provide primary operational support for multiple distributed software applications.
  • Employ deep troubleshooting skills to improve availability, performance, and security.
  • Perform postmortem analyses on production incidents to assess business impact and improve engineering practices.
  • Create dashboards and alerts for monitoring the platform and define key metrics and service level indicators.
  • Participate in 24/7 on-call rotations.
  • Automate toil by building software and automation for seamless application deployment and third-party tool integration.
  • Analyze major incidents and work towards permanent fixes in collaboration with other teams.
  • Establish and publish regular KPIs/metrics useful for measuring performance, SLA, stability, and customer satisfaction.
  • Perform integrations between components and monitoring tools.
  • Lead Hypercare events internally from the NOC Team.
  • Responsible for incident logging and tracking/documented all incidents accurately.
  • Provide recommendations and feedback during process review sessions.

Requirements:

  • 4-year degree in computer science, information technology, or a related field.
  • Minimum 5 years of experience as a production support role supporting large-scale SAAS Production B2C or B2B Cloud Platforms.
  • Hands-on problem-solving and troubleshooting.
  • Good understanding of applications developed using Java, TypeScript, Python.
  • Hands-on Azure Cloud experience, particularly with AKS, API management, Service Bus, Azure Functions.
  • Proficiency in monitoring, APM, and profiling tools Splunk, Prometheus, Grafana.
  • Working experience with containers, Kubernetes, and Helm.
  • Functional knowledge of cloud network, firewalls, ingress and egress controllers, service mesh, and Argo CD.
  • Good understanding of GitLab, CICD, Terraform, Infrastructure as Code.
  • Strong communication skills and ability to explain technical concepts clearly.
  • A willingness to dive into understanding, debugging, and improving any layer of the stack.

About Us:

We are committed to providing equal employment opportunities without regard to race, color, sex, religion, national original or ancestry, ethnicity, sexual orientation, gender identity, age, disability, genetic information, citizenship, military service or veteran status, marital status, or any other characteristic protected under applicable federal, state, or local law.

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