Customer Experience Leader

1 day ago


Kollam, Kerala, India beBeeService Full time ₹ 5,00,000 - ₹ 10,00,000

Customer Service Manager

The ideal candidate for this position will have a proven track record of delivering excellent customer service and managing a team of customer-facing professionals.

Key Responsibilities:

  • Team Management: Lead and develop a team of customer service representatives to ensure exceptional service delivery and high employee satisfaction.
  • Customer Engagement: Foster strong relationships with customers through proactive communication, issue resolution, and continuous improvement initiatives.
  • Process Optimization: Develop and implement efficient processes to enhance productivity, quality, and overall customer experience.
  • Talent Development: Identify, recruit, and retain top talent to support business growth and success.

Requirements:

  • Candidate Profile: Strong leadership skills, excellent communication and interpersonal abilities, ability to work in a fast-paced environment, and a passion for delivering exceptional customer experiences.
  • Education and Certifications: Bachelor's degree in Business Administration, Marketing, or a related field; relevant certifications (e.g., Certified Customer Service Representative).
  • Work Experience: Minimum 3 years of customer service management experience; background in sales, operations, or a related field.


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