Sales Support Specialist

2 weeks ago


Delhi, Delhi, India Integrated Language Solutions Full time
Job Title: Sales Support

This is a remote position that requires a highly skilled and multilingual individual to join our team at Integrated Language Solutions.

Job Summary:

We are seeking a Sales Support professional to assist our customers with product-related questions, provide Level 1 technical support, and translate and create Help Desk content in the local language for their assigned country and marketplace.

Key Responsibilities:
  • Field inbound sales and/or support calls, website chats, and emails
  • Assist prospects with product questions and identify proper product/equipment for their needs
  • Assist customers with printer installation and troubleshooting questions
  • Translate product manuals, FAQ pages, and troubleshooting pages
  • Record Help Desk videos and maintain a collaborative role within the sales and support teams
  • Perform other duties as assigned
Requirements:
  • A cross-functional individual who can work well with others
  • Must have their own home office or remote office workspace
  • Stable and reliable internet
  • React positively to constructive direction and maintain a spirit of continuous learning
  • Must be multilingual, fluent in English and a local language of designated country and/or marketplace(s)
  • Excellent verbal and written skills in each language
  • Customer-focused with ability to understand, communicate, and meet customer needs
  • Superb communication and negotiation attributes
  • Excellent computer skills, must type 50 WPM
  • Excellent time management skills and experienced in CRM technologies
  • Respectful, supportive, and inclusive; able to laugh and truly enjoy being part of a team
Language:

English



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