Account Relationship Strategist

3 days ago

Delhi, Delhi, India SmartQ Full time

About SmartQ:

We transcend the food service industry to capture hearts and make a lasting impact by addressing business problems at their core. Our goal is to understand our clients' needs through empathy and provide scalable and sustainable solutions.

With a presence across 17 countries, we strive to serve our clients and end-users wholeheartedly. We're relentless in solving the key insight of 'how do we make people feel their best every day.'

Our work culture is built on four pillars: great people, great food, great experience, and greater good. These pillars keep us grounded and humble in our pursuit of growth.

Are you passionate about nurturing relationships with key clients or customers?

If your answer is yes, then we're looking for you. As an Account Relationship Strategist at SmartQ, your primary goal will be to ensure client satisfaction, retention, and growth. Fostering sustainable and profitable relationships with key clients to maximize business opportunities lies at the heart of this role.

In this position, you'll need to combine interpersonal skills, strategic thinking, and a deep understanding of clients and products to stand out from the rest. If you're a dynamic results-oriented manager with a proven track record in steering MNCs toward unprecedented success, we invite you to join us.

Roles and Responsibilities:

  • Lead our dynamic food service sales efforts, developing and maintaining relationships with food service institutions at all levels.
  • Manage an individual expense account within budget guidelines.
  • Maintain ongoing relationships with customers, driving conversations to inform them about new product developments.
  • Develop quotes and proposals.
  • Attend client meetings, food committee meetings, and other related events.
  • Maintain effective professional relationships with customers, vendors, and fellow employees.
  • Administer unit operations in accordance with SmartQ standards, handling contract specifications and statutory regulations.
  • Oversee the overall management of the unit, ensuring quality food services and effective partner management.
  • Monitor and ensure food services meet agreed standards and specifications.
  • Ensure efficient resource utilization, including utilities, people, and technology.
  • Analyze and assist on-site/off-site partners in effective management.
  • Communicate regularly with clients to stay updated on operational activities and developments. Complete action plans following client satisfaction surveys and audits.
  • Ensure all products are correctly priced in line with client agreements and specifications.
  • Complete manpower scheduling within budget, adjusting labor schedules in line with sales. Ensure site adherence to safety standards as per SLA.

Qualifications:

  • Experience in the food industry required.
  • Strong work ethic, integrity, and personal accountability to be a self-starter and make independent decisions.
  • Ability to handle pressure and meet deadlines.
  • Flexible and willing to take on various tasks to support team efforts.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills.
  • Solid knowledge and experience working with food, technology, and leveraging people.
  • Results-oriented, accountable, and able to hold others accountable.
  • Proven experience in managing successful teams in a similar environment.
  • Basic Food Hygiene certificate and knowledge of HSEQ standards.
  • Excellent financial and application acumen.
  • Self-motivated, agile, and able to adapt to a changing environment.
  • Overall 6+ years of experience, with a minimum of 3 years in a similar role.
  • Graduate/Diploma in Hotel Management or a related discipline.

Benefits of Working at SmartQ:

SmartQ values its employees and strives to create a positive and fulfilling work environment. Here are some key benefits that make SmartQ an excellent choice:

  • Innovative Work Culture: SmartQ fosters an innovative and collaborative work culture, encouraging employees to think outside the box and contribute creative solutions.
  • Career Growth and Development: SmartQ is committed to the professional development of its employees, offering ongoing training programs, mentorship opportunities, and a clear career path.
  • Work-Life Balance: SmartQ understands the importance of work-life balance and strives to create a supportive environment that allows employees to excel without sacrificing their personal lives.
  • Competitive Compensation and Benefits: SmartQ offers competitive salaries and a comprehensive benefits package, including health insurance, retirement plans, and other perks.
  • Diverse and Inclusive Environment: SmartQ values diversity and inclusion, creating a workplace that celebrates differences and provides equal opportunities for all employees.
  • Flexibility: SmartQ recognizes the changing nature of work and supports flexible work arrangements, including remote work options.
  • Team Collaboration: SmartQ believes in the power of teamwork, fostering a sense of camaraderie and shared achievement among employees.
  • Social Responsibility: SmartQ is dedicated to corporate social responsibility, encouraging employees to participate in community service initiatives and environmental sustainability programs.
  • Fun and Engaging Work Environment: SmartQ believes that a positive and fun work environment enhances productivity and job satisfaction, organizing team-building activities and social events.

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.

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