Client Relationship Development Manager

1 week ago

Pune, Maharashtra, India beBeeClientRelationship Full time ₹ 1,75,00,000 - ₹ 2,25,00,000

We are a dynamic and ambitious organization that thrives on innovation. Our team is comprised of talented individuals who share a passion for delivering exceptional solutions to the market.

To achieve our goals, we offer a challenging work environment, competitive compensation and benefits, and rewarding career opportunities.

Job Overview:

Serves as the primary client liaison and advocate throughout the post-sales client journey - from implementation to renewal.

  • Accountable for timely renewals, orchestrating client engagement, service continuity and associated reporting for clients.
  • Drives client satisfaction across accounts through proactive client communications, issue remediation and containment, and performance measurement.
  • Helps clients optimize their investment, capture client feedback and promote new feature enhancements based upon regulatory trends and client needs.
  • Identifies blockers for success and acts as the point of escalation to find solutions by collaborating with clients and cross-functional support and services teams.
  • Provides valuable account information and insight to fuel the sales engine.
  • Serves as the primary technical liaison supporting clients during security audits by providing essential documentation and coordination across internal teams to ensure compliance, transparency, and timely delivery of required evidence.
Requirements:
  • 8+ years' experience in account/client relationship management, ideally in compliance tech or enterprise SaaS.
  • Bachelor's degree in computer science, Information Systems, or related field.
  • Experience with APIs, cloud platforms (AWS, Azure), and enterprise IT environments.
  • Exceptional interpersonal, listening, written and verbal communication skills are a must.
  • Ability to lead and motivate, develop clear and creative solutions to complex problems.
  • Comfortable dealing with complex client relationships, decision processes and competing agendas.
  • Proven track record of successfully building and nurturing multi-level client relationships.
  • Experience in IT Security and operational processes.
  • Working knowledge of security frameworks such as ISO27001 or SOC2 and regulatory standards such as GDPR.
  • Superior critical thinking, decision making and problem-solving skills.
  • Strong working knowledge of brokerage, banking and financial services industry.
  • Familiarity with Financial Crime (fraud, anti-money laundering, etc.) and Compliance/Risk Management.
What We Offer:

A challenging work environment, competitive compensation and benefits, and rewarding career opportunities.

An opportunity to work with a talented team of professionals who share a passion for delivering exceptional solutions.

The chance to build and nurture long-term client relationships and drive business growth.

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