ServiceNow AI Agent Developer

4 days ago

Solapur, Maharashtra, India beBeeServicenow Full time US$ 1,20,000 - US$ 1,80,000

Unlock the Power of AI-Powered Automation

We are seeking a highly skilled professional to support the implementation of artificial intelligence (AI) agents at healthcare payer clients.

This role requires deep expertise in the ServiceNow platform, AI Agent Studio, and integration of AI/ML models with enterprise workflows. You will work with cross-functional teams to design, configure, and deploy intelligent ServiceNow Agents that enhance automation, service delivery, and analytics capabilities.

Main Responsibilities:

  • Configure and customize ServiceNow AI Agents using AI Agent Studio (no-code/low-code environment).
  • Develop workflows, subflows, and process automation within ITSM, CSM, HRSD, and SecOps modules.
  • Integrate ServiceNow AI Agents with external systems using Integration Hub, APIs, and Workflow Data Fabric.
  • Enable AI Agents to call external tools and interact with large language models (LLMs), databases, or third-party AI models.
  • Write and optimize JavaScript and ServiceNow scripts to extend AI Agent functionality.
  • Leverage RaptorDB Pro for high-performance data processing.
  • Utilize AI Control Tower and AI Agent Orchestrator for multi-agent coordination, guardrails, and governance.
  • Monitor performance using ServiceNow analytics and ensure compliance with organizational and regulatory policies.

Key Skills and Qualifications:

  • Strong hands-on experience with the ServiceNow Platform (ITSM, CSM, HRSD, SecOps).
  • Proficiency in ServiceNow AI Agent Studio, no-code/low-code development.
  • Expertise in workflow automation, Integration Hub, and API integrations.
  • Solid understanding of LLMs and ML concepts for natural language processing and AI-driven automation.
  • Proficiency in JavaScript and ServiceNow scripting.
  • Familiarity with data integration (internal and external sources, knowledge articles, platform data).
  • Experience with AI governance, analytics, and monitoring tools.
  • Strong problem-solving skills and ability to collaborate across engineering and business teams.

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