Front Desk Administrator

3 days ago


Kollam, Kerala, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000
Job Opportunity

We are seeking an experienced and skilled professional to join our team as a Front Office Executive. This is a key position that requires excellent customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.

About the Role

The successful candidate will be responsible for providing exceptional customer service, managing day-to-day operations, and ensuring that all front desk functions run smoothly. This includes checking guests in and out, handling billing and inquiries, and maintaining accurate records.

Key Responsibilities:

  • Manage check-ins/check-outs, billing, and respond to guest inquiries
  • Maintain accurate records and ensure front desk operations run efficiently
  • Implement continuous review and improvement processes
  • Fulfill duties as needed in case of absence or peak workload
  • Monitor and oversee guest services, identify critical guests, and provide VIP treatment when necessary
  • Handle day-to-day inquiries, write professional emails, and draft documents/presentations
  • Possess excellent communication skills, thorough organization/supervisory abilities, and hospitality attitude/aptitude

Requirements:

To be considered for this role, you should have a graduate/post-graduate degree in Hotel Management or a related field and at least 3-4 years of experience in a similar position at a 4/5-star hotel. Strong communication skills, attention to detail, and the ability to work effectively in a team environment are essential.

About Us

We offer unique 1 BHK units with modern amenities and services catering to international guests and Indians alike. Our property is fully operational with a diverse customer base including Japanese expats and major foreign guests.



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