Customer Interaction Manager

2 weeks ago

Navi Mumbai Thane Mumbai City, India beBeeVoiceProcess Full time US$ 50,000 - US$ 1,00,000

Job Overview

We are seeking a highly motivated and detail-oriented Voice Process Executive to join our team. The successful candidate will be responsible for managing various voice-related processes and ensuring seamless customer interactions.

Responsibilities:

  • Manage day-to-day voice process operations, including handling customer inquiries and resolving issues in a timely manner.
  • Collaborate with cross-functional teams to identify areas of improvement and implement process enhancements.
  • Analyze data and metrics to optimize voice process efficiency and effectiveness.

Requirements:

  • Graduate degree from a reputable institution.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Proven problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Flexible working hours, including night shifts and weekends as required.

Benefits:

  • Competitive salary and benefits package.

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