Delivery Experience Program Lead
2 weeks ago
About myGwork
As an inclusive employer and a member of the largest global platform for the LGBTQ+ business community, we strive to create a work environment that values diversity and promotes inclusivity.
Job Overview
We are seeking a highly skilled Program Manager to lead our Cart Building and Consolidation team in driving customer-facing metrics on delivery experience. This role requires working across multiple teams and initiatives within Categories, Product, and Operations to meet business goals.
Key Responsibilities
- Drive a customer-facing metric for delivery experience by collaborating with partner teams across Category, Finance, Ops, and Product.
- Work closely with stakeholders to track performance of existing initiatives and identify new opportunities for improvement.
About the Role
This is an exciting opportunity to join our Delivery Experience vertical and contribute to making a significant impact on customer convenience and profitability. You will be responsible for managing inputs/initiatives that drive this effort and work collaboratively with all relevant stakeholders.
Qualifications
- 5+ years of cross-functional experience working with tech and non-tech teams.
- 5+ years of program or project management experience with a proven track record of delivering cross-functional projects.
- Experience defining program requirements and using data and metrics to determine improvements.
- PREFERRED QUALIFICATIONS:
- 2+ years of driving process improvements experience.
- Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.
Compensation Package
The estimated salary for this position is $120,000 - $180,000 per year, commensurate with experience and qualifications. The company offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.
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