Program Manager

4 weeks ago


Bengaluru, Karnataka, India myGwork Full time

Amazon, an inclusive employer and a member of the LGBTQ+ business community myGwork, is looking for a skilled Program Manager to lead its India transportation operations team under the ACES (Amazon Customer Excellence System) program.

About the Role

This position involves overseeing process areas, partnering with tech teams, defining processes, eliminating system gaps, and driving improvements to enhance customer experience. As a successful candidate, you will have expertise in performance metrics, operational processes, and data analysis to create long-term sustainable process paths.

Key Responsibilities
  • Serve as a gatekeeper for change management process areas
  • Partner with tech organization on business requirement documents
  • Define and establish right process path with operations
  • Work with stakeholders to eliminate system gaps
  • Demonstrate discretion in project scoping and selection alignment with business objectives
  • Develop, implement, and govern KPI reporting for portfolio of programs
  • Audit completed projects to verify sustained impact
Requirements
  • 5+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
Estimated Salary: ₹25,00,000 - ₹35,00,000 per annum
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