
Transform Business Excellence Manager
2 days ago
Improve Business Performance with a Senior Management Role
This position involves leading initiatives to enhance operational efficiency, quality, and performance across key business functions. As a senior manager, you will work closely with various teams to design and implement frameworks for process improvement, performance management, and strategic transformation.
Key Responsibilities:
- Develop and drive business excellence strategies to boost operational efficiency, client delivery, and employee experience.
- Lead process re-engineering and optimization initiatives across digital marketing verticals (media, creative, data, content).
- Implement quality and governance frameworks (SOPs, KPIs, audits, compliance) to ensure consistent performance.
- Collaborate with delivery, finance, HR, and tech teams to identify gaps, reduce costs, and enhance productivity.
- Use Lean, Six Sigma, or similar methodologies to implement continuous improvement.
- Lead change management initiatives and drive adoption of new tools and processes.
- Provide data-driven insights and dashboards to leadership for decision-making.
- Drive key strategic projects like automation, workflow digitization, shared service models, or integration post-acquisition.
- Mentor and coach junior team members in business excellence practices.
Requirements:
- 7+ years of experience in business excellence, strategy, or operations, preferably in digital marketing, media, consulting, or tech-enabled services.
- Proven track record of leading transformation initiatives across functions.
- Strong analytical and problem-solving skills; proficiency in Excel, PowerPoint, and visualization tools (Power BI/Tableau).
- Certification in Lean Six Sigma (Green Belt or Black Belt preferred).
- Excellent stakeholder management and communication skills; ability to influence senior leadership.
- Experience working in a matrix, fast-paced, client-facing organization.
- Exposure to digital/advertising/creative/media agency processes is a plus.
Why Join Us?
As a senior manager, you will have the opportunity to drive meaningful impact across people, process, and performance. You will be part of a dynamic, future-forward team that shapes how the business operates. Our flexible, inclusive, and collaborative culture encourages innovation and provides opportunities for growth and development.
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