System Analyst III– Customer Experience
3 weeks ago
Job Title: System Analyst III– Customer Experience
Job Summary:
We are seeking a highly skilled System Analyst to join our Global Service Center team. As a System Analyst, you will play a key role in building and supporting our Agile development environment.
Key Responsibilities:
- Analyze and evaluate existing systems to identify areas for improvement
- Identify and define system requirements through meetings and consultations with stakeholders
- Coordinate and implement system changes and upgrades
- Test and maintain systems to ensure they are working properly and efficiently
- Develop and maintain documentation for systems
- Provide technical guidance and training to users
- Perform analysis on business/system requirements and technical specifications
- Produce a test plan, run, and validate all relevant outputs to verify program logic
- Review and evaluate incoming work requests
- Meet aggressive goals for project deliverables and completion by using best practices for project management
- Participate in team demos, reviews, and retrospectives with an eye toward continuous improvement
- Support to groom Team Backlog and provide functional and technical clarification for story development
Qualifications:
- 5-10 years of experience in System Analyst
- Excellent analytical skills
- Deep understanding of applications, database structures, data files, and data relationships
- Strong working knowledge of Expeditor's business and operational processes
- Ability to manage multiple projects and priorities
- Ability to design creative and innovative solutions to meet the customer's needs
- Ability to take complex concepts and break them down for a non-technical audience
- Working knowledge of SQL, Power BI, Office 365 tools
- Staying informed about new technology and industry development
- Experience and proficiency with software development lifecycle and software development methodologies including SAFe, Lean, Scrum, and Agile
- Deep technical knowledge on IT Infrastructure and its components (On-premises, DMZ, and Cloud)
- Deep understanding of DevSecOps practices
- Understanding of various Migration strategies of Server, OS, Databases, and Applications
- Advanced knowledge on Vulnerability Management, Prioritization, and Risk mitigation strategy
- Alignment with Expeditors' culture and a total commitment to customer satisfaction
- Driven, strong, 'get it done' attitude. Lives the belief that done is better than perfect
- Broad cross-product and geography knowledge of Expeditors' network
- Proven interpersonal skills and the ability to build relationships with a wide spectrum of people including senior leaders, customers, and people across geographies
- Effective at navigating ambiguity and helping diverse teams drive toward clarity and consensus
- Excellent time management and organization skills
- Outstanding verbal and written communication
- Highly literate in current industry issues, topics, and market drivers that affect our software
- A strong interest and desire for knowledge about the commercial and operational aspects of Expeditors' network and the broader transportation industry
Benefits:
- Paid Vacation, Holiday
- Health Plan: Medical Insurance
- Employee Stock Purchase Plan
- Training and Education Programs
- Unlimited opportunities for career advancement
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