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Support Engineer III

1 month ago

Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time
Job Title: Support Engineer III

At ADCI MAA 12 SEZ, we are seeking a highly skilled Support Engineer III to join our team. As a key member of our operations team, you will play a pivotal role in shaping the future of our shopping experience for customers worldwide.

Job Summary

We are looking for a talented Support Engineer III to join our team. In this role, you will be responsible for triaging and resolving technical issues using dashboards and tools. You will also develop solutions to aid operations and maintenance, update knowledge books with new issues, and review processes for optimizations and improvements.

Key Responsibilities
  • Triage and resolve technical issues using dashboards and tools.
  • Drive root cause analysis of repeated issues.
  • Automate solutions for repeated issues.
  • Develop solutions to aid operations and maintenance.
  • Update knowledge books with new issues.
  • Review processes for optimizations and improvements.
Requirements
  • 2+ years of software development or technical support experience.
  • Experience scripting in modern programming languages.
  • Experience troubleshooting and debugging technical systems.
Preferred Qualifications
  • Knowledge of web services, distributed systems, and web application development.
  • Experience troubleshooting and maintaining hardware and software RAID.
  • Experience with REST web services, XML, and JSON.

We are open to hiring candidates to work out of one of the following locations:

Chennai, TN, IND