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System Analyst III– Customer Experience

1 month ago

Chennai, Tamil Nadu, India Expeditors Full time
Job Title: System Analyst III– Customer Experience

We are seeking a highly skilled System Analyst to join our Global Service Center team. As a key member of our SAFe systems team, you will play a crucial role in building and supporting our Agile development environment.

Key Responsibilities:
  • Analyze and evaluate existing systems to identify areas for improvement
  • Define system requirements through meetings and consultations with stakeholders
  • Coordinate and implement system changes and upgrades
  • Test and maintain systems to ensure they are working properly and efficiently
  • Develop and maintain documentation for systems
  • Provide technical guidance and training to users
  • Perform analysis on business/system requirements and technical specifications
  • Produce a test plan, run, and validate all relevant outputs to verify program logic
  • Review and evaluate incoming work requests
  • Meet aggressive goals for project deliverables and completion by using best practices for project management
  • Participate in team demos, reviews, and retrospectives with an eye toward continuous improvement
  • Support to groom Team Backlog and provide functional and technical clarification for story development
Qualifications:
  • 5-10 years of experience in System Analyst
  • Excellent analytical skills
  • Deep understanding of applications, database structures, data files, and data relationships
  • Strong working knowledge of Expeditor's business and operational processes
  • Ability to manage multiple projects and priorities
  • Ability to design creative and innovative solutions to meet the customer's needs
  • Ability to take complex concepts and break them down for a non-technical audience
  • Working knowledge of SQL, Power BI, Office 365 tools
  • Staying informed about new technology and industry development
  • Experience and proficiency with software development lifecycle and software development methodologies including SAFe, Lean, Scrum, and Agile
  • Deep Technical knowledge on IT Infrastructure and its components (On-premises, DMZ, and Cloud)
  • Deep understanding of DevSecOps practices
  • Understanding of various Migration strategies of Server, OS, Databases, and Applications
  • Advanced knowledge on Vulnerability Management, Prioritization, and Risk mitigation strategy
  • Alignment with Expeditors' culture and a total commitment to customer satisfaction
  • Driven, strong, 'get it done' attitude. Lives the belief that done is better than perfect
  • Broad cross-product and geography knowledge of Expeditors' network
  • Proven interpersonal skills and the ability to build relationships with a wide spectrum of people including senior leaders, customers, and people across geographies
  • Effective at navigating ambiguity and helping diverse teams drive towards clarity and consensus
  • Excellent time management and organization skills
  • Outstanding verbal and written communication
  • Highly literate in current industry issues, topics, and market drivers that affect our software
  • A strong interest and desire for knowledge about the commercial and operational aspects of Expeditors' network and the broader transportation industry
What We Offer:
  • Paid Vacation, Holiday
  • Health Plan: Medical Insurance
  • Employee Stock Purchase Plan
  • Training and Education Programs
  • Unlimited opportunities for career advancement