Global Systems Expert

1 week ago

Chennai, Tamil Nadu, India Expeditors Full time
Job Title: System Analyst III– Customer Experience

At Expeditors, we are seeking a skilled System Analyst to join our Global Service center. As a key member of our SAFe systems team, you will play a vital role in building and supporting the Agile development environment.

The System Analyst will serve as a liaison among stakeholders to elicit, analyze, communicate, and validate requirements specifications for changes to information systems. This role requires a deep understanding of problems, opportunities, and the context of the requirements implemented by the systems.

Key Responsibilities

  • Analyzing and evaluating existing systems to identify areas for improvement
  • Defining system requirements through meetings and consultations with stakeholders
  • Coordinating and implementing system changes and upgrades
  • Testing and maintaining systems to ensure they are working properly and efficiently
  • Developing and maintaining documentation for systems
  • Providing technical guidance and training to users
  • Performing analysis on business/system requirements and technical specifications
  • Producing a test plan, running, and validating all relevant outputs to verify program logic
  • Reviewing and evaluating incoming work requests
  • Meeting aggressive goals for project deliverables and completion using best practices for project management
  • Participating in team demos, reviews, and retrospectives with a focus on continuous improvement
  • Supporting the grooming of the Team Backlog and providing functional and technical clarification for story development

Requirements

  • 5-10 years of experience in System Analyst
  • Excellent analytical skills
  • Deep understanding of applications, database structures, data files, and data relationships
  • Strong working knowledge of Expeditors' business and operational processes
  • Ability to manage multiple projects and priorities
  • Ability to design creative and innovative solutions to meet the customer's needs
  • Ability to take complex concepts and break them down for a non-technical audience
  • Working knowledge of SQL, Power BI, Office 365 tools
  • Staying informed about new technology and industry development
  • Experience and proficiency with software development lifecycle and software development methodologies including SAFe, Lean, Scrum, and Agile
  • Deep technical knowledge on IT Infrastructure and its components (On-premises, DMZ, and Cloud)
  • Deep understanding of DevSecOps practices
  • Understanding of various Migration strategies of Server, OS, Databases, and Applications
  • Advanced knowledge on Vulnerability Management, Prioritization, and Risk mitigation strategy
  • Alignment with Expeditors' culture and a total commitment to customer satisfaction
  • Driven, strong, 'get it done' attitude. Lives the belief that done is better than perfect
  • Broad cross-product and geography knowledge of Expeditors' network
  • Proven interpersonal skills and the ability to build relationships with a wide spectrum of people including senior leaders, customers, and people across geographies
  • Effective at navigating ambiguity and helping diverse teams drive towards clarity and consensus
  • Excellent time management and organization skills
  • Outstanding verbal and written communication
  • Highly literate in current industry issues, topics, and market drivers that affect our software
  • A strong interest and desire for knowledge about the commercial and operational aspects of Expeditors' network and the broader transportation industry

Expeditors Offers

  • Paid Vacation, Holiday
  • Health Plan: Medical Insurance
  • Employee Stock Purchase Plan
  • Training and Education Programs
  • Unlimited opportunities for career advancement

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