Cluster Manager

5 days ago

Raipur, Chhattisgarh, India beBeeBusiness Full time ₹ 1,04,000 - ₹ 1,30,878
Cluster Team Lead

About the Role:

The Cluster Team Lead is responsible for overseeing and managing a group of branches or units within a defined geographic region (a cluster). This role is pivotal in ensuring that the branches under their management meet sales, operational, and customer service goals.

Key Responsibilities:

  • Leadership and Team Management: Lead and manage a team of branch managers, ensuring alignment with the company's vision and goals. Provide guidance, support, and mentorship to branch managers to achieve their respective branch targets and ensure smooth operations.
  • Sales and Business Development: Oversee sales strategies for each branch within the cluster, ensuring all branches achieve their sales targets and contribute to overall cluster performance. Drive business growth by identifying new opportunities, expanding market share, and fostering relationships with key clients and customers.
  • Operational Excellence: Oversee the operational activities of each branch in the cluster, ensuring that operational standards and procedures are followed. Ensure consistency in branch operations, including customer service, inventory management, compliance, and adherence to company policies.
  • Customer Relationship Management: Ensure that all branches in the cluster provide excellent customer service, addressing and resolving any customer complaints or concerns. Build and maintain strong relationships with key clients and partners to improve customer satisfaction and loyalty.
  • Financial Management: Oversee the financial performance of all branches within the cluster, ensuring that branches meet their revenue and profitability targets. Manage budgets for the cluster, ensuring efficient use of resources and compliance with company financial guidelines.
  • Compliance and Risk Management: Ensure that all branches in the cluster comply with legal, regulatory, and company policies. Implement risk management procedures and ensure that branches follow security protocols, health and safety standards, and other compliance requirements.
  • Reporting and Analysis: Provide regular reports to senior management on the performance of each branch within the cluster, including sales, customer service metrics, and operational issues. Analyze performance data, identify trends, and develop action plans to address areas for improvement.

Qualifications and Skills:

  • Bachelor's degree in Business Administration, Management, Sales, or a related field.
  • Minimum of 5-7 years of experience in branch management, operations, or sales, with at least 2-3 years in a managerial role overseeing multiple teams or locations.
  • Proven track record of achieving sales targets, managing budgets, and driving business growth across multiple units or locations.

Personal Attributes:

  • Results-driven, with a focus on achieving targets and operational excellence.
  • Strong problem-solving skills and attention to detail.
  • High level of initiative, self-motivation, and the ability to work independently and under pressure.

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