
Executive Assistant Manager
2 days ago
Job Title: Senior Operational Strategist
Key Responsibilities:
• Oversee the development of agent schedules to meet business demands, ensuring optimal performance and efficiency.
• Deliver exceptional tactical planning, deploying resources effectively to achieve service level requirements.
Job Description:
• Drive operational excellence across customer operations, leveraging data insights to inform decision-making.
• Analyze and present key performance indicators, identifying areas for improvement and optimizing resource allocation.
• Develop and maintain comprehensive schedules and projections, ensuring seamless handovers for tactical planning initiatives.
Requirements:
• Proven communication skills, facilitating effective collaboration with stakeholders and client counterparts.
• Achieve service level goals through proactive action and risk management, continuously highlighting and minimizing operational risks.
• Maximize schedule efficiency and productive hours across segments, ensuring fair and transparent scheduling processes.
• Ensure accurate data and information within WFM and planning systems or tools.
• Serve as the primary point of contact for operational scheduling queries, providing expert support and guidance.
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