Executive Assistant Manager

2 days ago


Mumbai, Maharashtra, India beBeeOperational Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Title: Senior Operational Strategist

 

Key Responsibilities:

• Oversee the development of agent schedules to meet business demands, ensuring optimal performance and efficiency.

• Deliver exceptional tactical planning, deploying resources effectively to achieve service level requirements.

 

Job Description:

• Drive operational excellence across customer operations, leveraging data insights to inform decision-making.

• Analyze and present key performance indicators, identifying areas for improvement and optimizing resource allocation.

• Develop and maintain comprehensive schedules and projections, ensuring seamless handovers for tactical planning initiatives.

 

Requirements:

• Proven communication skills, facilitating effective collaboration with stakeholders and client counterparts.

• Achieve service level goals through proactive action and risk management, continuously highlighting and minimizing operational risks.

• Maximize schedule efficiency and productive hours across segments, ensuring fair and transparent scheduling processes.

• Ensure accurate data and information within WFM and planning systems or tools.

• Serve as the primary point of contact for operational scheduling queries, providing expert support and guidance.



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