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Project Operations Manager

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Project Lead Job Description

The Project Lead plays a critical role in the success of our projects by overseeing the training and monitoring of staff, facilitating project management, and ensuring operational efficiency.

  • Training and Monitoring: Train staff on platforms and diseases for each project, creating and maintaining relevant training materials. Construct and conduct subject matter tests, demo cases, and monitor quality metrics for team performance.
  • Project Management: Facilitate the onboarding process for new clients and projects, ensuring smooth transition and understanding of client requirements. Monitor and analyze Average Handling Time (AHT), conducting time and motion studies as necessary to identify areas for improvement.
  • Operational Efficiency: Address queries and concerns from associates and quality analysts, resolving issues promptly to maintain operational efficiency. Maintain regular communication with associates and quality analysts to discuss Root Cause Analysis (RCA) on quality concerns raised by clients.

About the Role:

This is an opportunity to work as a Project Lead where you will be responsible for the overall direction and coordination of projects. You will oversee project teams, ensure timely completion, and maintain high-quality results.

Requirements:

  • Disease Knowledge: Demonstrates knowledge of up to 3 diseases within oncology.
  • Technical Expertise: Demonstrates technical expertise on various data entry platforms and electronic medical record systems.