Multilingual Operations Coordinator

6 days ago


Gurgaon, Haryana, India NIIT Full time

About NIIT

NIIT is a global provider of training outsourcing services. We have presence in over 40 countries and deliver approximately 75,000 days of training annually.

The company has designed and developed over 50,000 days of classroom training and 20,000 hours of web-based training localized to more than 25 languages.

Job Overview

We are looking for an experienced Multilingual Operations Coordinator (Spanish) to join our team. The ideal candidate will be responsible for coordinating and scheduling arrangements for the delivery of training programs, events, and workshops.

Key Responsibilities:

  1. Ensure that onsite training event activities are performed as per the Event Readiness Process/System.
  2. Book venues for offsite activities or social events and provide emergency support/trainers.
  3. Setup training facilities with necessary equipment and manage facility management.
  4. Communicate with instructors and outside vendors via written and spoken correspondence.
  5. Coordinate instructor dates/timings with the training/workshop calendar.
  6. Familiarity with MS Office Tools such as Excel, Word, and PowerPoint.
  7. Assist trainers/customers with Training Administration issues/queries via phone/email.
  8. Provide customers with resolutions/training scheduling options.
  9. Gather additional information about reported issues.
  10. Perform detailed case analysis and document cases in the system/generate tickets.
  11. Generate daily/weekly reports for customers on Microsoft Excel.
  12. Perform Training Management activities on Learning Management Systems:
  • Enrollment activities
  • Class scheduling/cancellation/rescheduling
  • Evaluate Class profitability
  • Class readiness – coordinating with vendors
  • Communication to Delegates & Vendors
  • Feedback Analysis
  • Purchase Order Generation
  • Maintain Basic Financial Reports

Requirements:

  • Bachelor's degree in any field
  • 2-4 years of experience in a similar role
  • Excellent communication skills (written/spoken)
  • Proficient in MS Office Tools (Excel, Word, PowerPoint)
  • Familiarity with Learning Management Systems
  • Good problem-solving skills
  • Ability to work in a fast-paced environment

Compensation and Benefits:

We offer a competitive salary package including a base salary of ₹8 lakhs per annum, plus benefits like medical insurance, retirement plan, and paid time off.

Work Location: Gurgaon, Sec-34 (Working from Office only)



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