Global Quality Operations Lead

7 days ago


Gurgaon, Haryana, India Welocalize Full time
Overview

Welcome to Welocalize, a leading global transformation partner accelerating the international business journey for brands and companies. Our team delivers multilingual content transformation services in translation, localization, and adaptation.

We are seeking an experienced Quality Manager to support our Operations team in ensuring client and company-specific quality standards are met.

About the Role

This is a key position within our organization, responsible for coordinating and executing LQA processes, including arbitration and escalation. The successful candidate will own designated accounts, anticipate their needs, analyze root causes, and perform corrective and preventive actions.

As a member of our team, you will contribute to the development of new processes and assess current ones to drive process improvements. You will be responsible for completing tasks and responsibilities within your assigned functional group and may manage a team or external resources.

Key Responsibilities
  • Coordinate and execute LQA processes, including arbitration and escalation.
  • Own designated accounts, anticipating their needs, analyzing root causes, and performing corrective and preventive actions.
  • Contribute to the development of new processes and assess current ones to drive process improvements.
  • Manage multiple priorities in a fast-paced, time-sensitive environment while maintaining high-quality deliverables.
Requirements

To succeed in this role, you must have:

  • Experience with Translation Memory tools, Translation Management Systems, and Machine Translation Post-editing processes and tools.
  • Knowledge of X-bench and/or other Language QA tools.
  • Demonstrated negotiation skills and situational awareness.
  • A detail-oriented approach with strong problem-solving skills.
  • The ability to work effectively in a team environment and communicate complex ideas to diverse audiences.
Preferred Qualifications

Previous experience in Localization Vendor, Language, or Quality Management is desirable. Working experience in an ISO-quality-certified translation company may also be required.

What We Offer

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.

At Welocalize, we value our employees' contributions and strive to create a positive work environment that fosters collaboration, innovation, and continuous improvement.



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