Global Operations Director

5 days ago


Gurgaon, Haryana, India IGT Solutions Full time

We are seeking a seasoned professional to lead our Global Operations team as a Director. The ideal candidate will have 9-15 years of experience in BPO operations at a leadership level, preferably with travel operations experience.

Responsibilities
  • Lead the development and implementation of operational strategies to drive business growth and customer satisfaction.
  • Manage a team of professionals responsible for delivering high-quality services to clients across multiple geographies.
  • Oversee the planning, execution, and monitoring of operations to ensure adherence to performance metrics and client expectations.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes to enhance efficiency and quality.
Requirements
  • Bachelor's degree in any field.
  • Lean, Six Sigma Green Belt or Black Belt certification (desired).
  • Excellent communication, interpersonal, and problem-solving skills.
  • Able to work creatively and analytically in a fast-paced environment.
  • Strong leadership and management skills, with a proven track record of building and fostering a team-oriented culture.
  • Familiarity with staffing adherence, schedule adherence, and data analysis.
  • Proven ability to work effectively in a service/Sales environment and drive results through data-driven decision making.
Benefits
  • A competitive salary: $120,000 - $180,000 per year.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • Opportunities for professional growth and development within a dynamic organization.
  • A collaborative and inclusive work environment.


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