Center Head of Operations

6 days ago


Rajkot, Gujarat, India VLCC Full time
Job Overview

VLCC is a leading provider of beauty and wellness services, with a strong commitment to customer satisfaction and quality service. We are seeking an experienced Center Head of Operations to join our team.

Key Responsibilities:
  • Lead the Centre team to deliver exceptional service and achieve financial targets.
  • Drive customer excellence by ensuring high standards of service and addressing client concerns proactively.
  • Maintain NPS scores above 90%.
  • Ensure operational efficiency and adherence to SOPs.
  • Recruit, induct, and orient new staff as per SOPs, fostering a high-performance culture.
Requirements:
  • Bachelors/ Masters degree in a relevant field (e.g., Business Administration, Healthcare Management, Nutrition).
  • Minimum 5 years of experience in managing beauty clinics or similar establishments, hospitality or any other service industry.
  • Strong leadership, people management, and communication skills.
  • Financial acumen and ability to manage P&L.
  • Technical knowledge in beauty & slimming services to level required for job.
Compensation and Benefits:

Competitive salary: ₹8,00,000 - ₹10,00,000 per annum, depending on qualifications and experience. In addition, we offer health benefits, performance-based incentives, and other perks as per company policy.



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