AVP - Customer Success Leader

4 weeks ago


Gurgaon, Haryana, India FieldAssist Full time
About the Role

We are seeking a highly skilled AVP - Customer Success to join our team at FieldAssist. As a leader in customer success, you will be responsible for fostering a deep understanding of our SaaS product line and solutions, as well as grasping various customer use cases to enhance customer engagement.

Key Responsibilities
  • Optimize the entire customer journey, from initial onboarding to mitigating churn.
  • Conceptualize, adopt, and accountable for executing operational best practices and frameworks across vertical and horizontal hierarchies in the organization.
  • Implement and adhere to project management best practices, conduct thorough quality assurance checks to ensure project deliverables meet established standards.
  • Foster a culture of continuous improvement and learning within the project team.
  • Develop and manage project budgets, ensuring optimal resource allocation, collaborate closely with finance and procurement teams to track project expenses.
Requirements
  • A strong leader with MBA along with at least 12 years of customer success expertise with team management experience and excellent communication skills.
  • Proven ability to influence and inspire teams as AVP of Customer Success or similar roles.
  • Expert empathy skills with high emotional intelligence, and experience in applying those skills in a business context.
About FieldAssist

FieldAssist is a top-tier SaaS platform that specializes in optimizing Route-to-Market strategies and enhancing brand relationships within the CPG partner ecosystem. With over 1,00,000 sales users representing over 600+ CPG brands across 10+ countries in South East Asia, the Middle East, and Africa, we reach 10,000 distributors and 7.5 million retail outlets across GT and MT every day.



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