Travel Service Coordinator

2 days ago

Allahabad, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 45,00,000 - ₹ 75,00,000
Job Description

We are seeking a skilled and experienced Travel Consultant Agent to join our team.

The ideal candidate will have excellent communication skills, be able to work well under pressure and have a strong attention to detail.

As a Travel Consultant Agent, you will be responsible for managing and resolving issues with drivers and fleets, enforcing high service standards and providing exceptional customer service support.

Key Responsibilities:

  • Manage and resolve issues by communicating with drivers and fleets.
  • Enforce high service standards.
  • Confirm the ride was done and apply the change in the system or ask the driver to do it.
  • Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
  • Develop and maintain good working relationships with Suppliers, CS Operations, Sales and other functions, plus any external stakeholders.
  • Give customer service support.
Required Skills and Qualifications

Experience working in the Tourism & Travel sector, Ground Transportation industry (Preferred).

Minimum 2 years of experience working as a customer support representative or in a similar environment.

Strong operational and analytical skills.

Strong problem-solving skills.

Excellent English verbal and written communication. (Mandatory)

Proficiency with Microsoft Office Suite (word, excel, powerpoint, etc).

Able to accommodate a full-time schedule of 24*7 and 6 days a week.

Ability to prioritize and manage their time effectively.

Ready for Fast paced work environment.

Attention to detail.

Conversation Spanish speaking skills.

Benefits

This role offers a competitive salary and benefits package.

Opportunities for career advancement and professional growth.

A dynamic and supportive work environment.

Recognition and rewards for outstanding performance.

Others

We offer a range of employee benefits including health insurance, retirement plans and paid time off.

Our company is committed to diversity, equity and inclusion.

We strive to create a workplace culture that values and respects the perspectives and experiences of all employees.

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