Travel Operations Coordinator

4 days ago

Allahabad, Uttar Pradesh, India beBeeSpecialist Full time ₹ 2,88,000 - ₹ 5,76,000
Travel Operations Specialist

Job Description

We are seeking seasoned travel professionals to serve as a liaison between our organization and clients, enhancing their travel experience through exceptional service.

Key Responsibilities:

  • Manage bookings for domestic and international flights and rail travel.
  • Provide information on products and services including visa requirements, foreign exchange, and health regulations/insurance.
  • Handle refunds and cancellations of domestic and international air tickets.
  • Coordinate ticket issuance with proper deal codes and bonus miles rewards.
  • Follow established communication protocols when handling different topics.
  • Coordinate with clients, internal teams, and provide assistance with invoicing and recoveries.
  • Identify customer needs, clarify information, research issues, and provide solutions or alternatives.

Competencies:

  • Effective communication skills with active listening.
  • Excellent knowledge of computer reservations systems and e-traveling.
  • Ability to interact, communicate, and negotiate effectively.
  • Multi-tasking, prioritizing, and time management skills.
  • Knowledge of domestic and international travel trends.
  • Passionate interest in geography and strong travel knowledge.
  • Attention to accuracy and detail.

Educational Qualification:

  • Graduate degree with a Diploma in Travel & Tourism preferred.

Experience:

  • Total 3-5 years of relevant experience with a travel management company.

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