Operations Journey Coordinator

3 days ago


Allahabad, Uttar Pradesh, India beBeeCustomer Full time ₹ 7,50,000 - ₹ 9,50,000
Post-Booking Experience Specialist

The Operations Intern role involves ensuring a seamless customer journey with timely updates, support, and follow-ups. As the primary point of contact, you will guide customers through their booking experience with clarity and precision.

Key Responsibilities:
  • Connect with users after booking to confirm details and provide guidance on next steps.
  • Update yatra itineraries and assist with changes or clarifications.
  • Help customers redeem coupons or discounts and resolve related queries.
  • Ensure a consistent customer experience throughout their journey.
  • Collect post-travel feedback to improve future services.
  • Coordinate with internal teams for efficient communication and service delivery.

Requirements:

  • Strong communication skills in Hindi and English.
  • A empathetic user-first approach with problem-solving attitude.
  • Basic knowledge of tools like Google Sheets and WhatsApp.
  • Availability to work from our office in India, full-time for 3 months.

What You'll Gain:

  • Experience in operations and customer engagement.
  • Knowledge of spiritual travel and its significance.
  • Opportunity to contribute to a purpose-driven product impacting lives meaningfully.


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