Digital Training Lead
1 week ago
Estimated salary: ₹800,000 - ₹1,200,000 per annum.
About the Role:The Digital Training Lead will be responsible for developing and implementing training programs to enhance the skills of call agents in a West India-based call center. The ideal candidate will have 6-8 years of experience in insurance training and an MBA degree.
Key Responsibilities:- Prepare a monthly training calendar in consultation with the business head to ensure alignment with the company's objectives.
- Deliver training programs focusing on building product knowledge, sales skills, and call-handling techniques to improve business-driven parameters.
- Conduct needs assessments to identify training gaps and develop targeted training programs to address them.
- Evaluate the effectiveness of training programs and make recommendations for improvement based on caller performance.
- Collaborate with call center management to develop and implement training strategies that align with business objectives.
- Provide feedback and coaching to representatives to improve performance and address skill gaps.
- Stay up-to-date with industry trends, best practices, and new technologies to continuously improve training programs.
- Excellent training, facilitation, and presentation skills.
- Strong knowledge of call center operations, customer service principles, and adult learning theory.
- Excellent communication and interpersonal skills, with the ability to work with representatives at all levels.
- Ability to analyze data and evaluate the effectiveness of training programs.
- Experience with learning management systems (LMS) and other training technology platforms.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Business acumen and market awareness.
- Dealing with ambiguity.
- Networking and influencing.
- Building collaborative relationships.
- Drive for result orientation.
- Technology digital & analytics.
- Change management, results, and agility.
- Analytical, decision-making, and problem-solving.
Contact Information: Not available.
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