Digital Training Lead

1 week ago


Mumbai, Maharashtra, India Tata AIA Life Insurance Full time
Tata AIA Life Insurance - Digital Training Lead

Estimated salary: ₹800,000 - ₹1,200,000 per annum.

About the Role:

The Digital Training Lead will be responsible for developing and implementing training programs to enhance the skills of call agents in a West India-based call center. The ideal candidate will have 6-8 years of experience in insurance training and an MBA degree.

Key Responsibilities:
  • Prepare a monthly training calendar in consultation with the business head to ensure alignment with the company's objectives.
  • Deliver training programs focusing on building product knowledge, sales skills, and call-handling techniques to improve business-driven parameters.
  • Conduct needs assessments to identify training gaps and develop targeted training programs to address them.
  • Evaluate the effectiveness of training programs and make recommendations for improvement based on caller performance.
  • Collaborate with call center management to develop and implement training strategies that align with business objectives.
  • Provide feedback and coaching to representatives to improve performance and address skill gaps.
  • Stay up-to-date with industry trends, best practices, and new technologies to continuously improve training programs.
Requirements:
  • Excellent training, facilitation, and presentation skills.
  • Strong knowledge of call center operations, customer service principles, and adult learning theory.
  • Excellent communication and interpersonal skills, with the ability to work with representatives at all levels.
  • Ability to analyze data and evaluate the effectiveness of training programs.
  • Experience with learning management systems (LMS) and other training technology platforms.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Preferred Skills:
  • Business acumen and market awareness.
  • Dealing with ambiguity.
  • Networking and influencing.
  • Building collaborative relationships.
  • Drive for result orientation.
  • Technology digital & analytics.
  • Change management, results, and agility.
  • Analytical, decision-making, and problem-solving.

Contact Information: Not available.


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