Voice Communication Specialist

22 hours ago


Chennai, Tamil Nadu, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 6,00,000

Utilize your excellent verbal and written communication skills to handle a mix of inbound and outbound customer communication, providing accurate and empathetic support across different channels.

Job Description

The Semi Voice Process Executive will be responsible for managing customer calls, emails, and chat messages while ensuring timely and efficient resolution. This role requires strong analytical and problem-solving skills to identify and address customer concerns effectively.

  • Handle customer inquiries through phone, email, or chat with professionalism and empathy.
  • Provide accurate and timely information to resolve customer issues.
  • Analyze customer feedback and use it to improve the overall customer experience.

This position is ideal for individuals who possess excellent communication skills, are detail-oriented, and can work in a fast-paced environment. The ability to multitask and manage multiple customer interactions simultaneously is essential for success in this role.

Requirements:

  • 0-3 years of experience in customer service or a related field.
  • Strong verbal and written communication skills.
  • Ability to analyze and solve problems efficiently.


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