Cloud First Technical Support Specialist

2 weeks ago

Dindigul, Tamil Nadu, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Technical Support Professional

Seeking an experienced Technical Support Professional to deliver exceptional IT support services.

You will troubleshoot complex issues, guide junior technicians, and drive successful technical projects while ensuring best-practice asset management and preventive maintenance.

Key ResponsibilitiesMicrosoft 365 & Collaboration
  • Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
  • Collaborate with Architects on Exchange Online and SharePoint Online migrations, including cut-over and hybrid scenarios.
Device & Endpoint Management
  • Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.
Active Directory / Azure AD
  • Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.
Troubleshooting & Monitoring
  • Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.
  • Proactively monitor infrastructure via RMM tools and escalate systemic issues.
Support & Triage Leadership
  • Serve as the escalation point for Level 1 tickets, providing triage guidance and knowledge-sharing to upskill junior technicians.
Customer Engagement
  • Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.
Compliance & Documentation
  • Maintain precise records of incidents, fixes, and system configurations.
  • Uphold asset-management and preventive-maintenance standards.
Collaboration & Escalation
  • Partner with Engineering teams on complex problems and root-cause analysis.
  • Contribute to continuous improvement of knowledge bases and SOPs.
Requirements
  • 4+ years in IT support, including at least 2 years in a technical capacity.
  • Proven expertise in Microsoft 365 administration, Exchange Online, and SharePoint Online, with hands-on migration experience.
  • Strong working knowledge of Intune endpoint enrolment, compliance, and configuration policies.
  • Solid background in Active Directory/Azure AD user and group management, GPO, and authentication troubleshooting.
  • Broad understanding of Windows OS, basic networking (TCP/IP, DNS, VPN), and endpoint security principles.
  • Excellent analytical, documentation, and customer-service skills; ability to explain technical concepts clearly to non-technical users.

Join a collaborative environment that offers continuous upskilling and opportunities to work with the latest Microsoft cloud technologies. If you're passionate about solving problems, mentoring others, and driving cloud-first solutions, we'd love to hear from you.

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