Senior Account Management Professional
4 weeks ago
Job Title: Senior Account Management Professional
Job Summary:
Dadu Medical Centre is seeking a highly skilled Senior Account Management Professional to join our team. As a key member of our account management team, you will be responsible for driving the growth of our accounts and managing all stakeholders associated with the account.
Key Responsibilities:
- Client Relationship Management: Build and maintain strong, long-lasting customer relationships by regularly meeting with clients and enhancing engagement.
- Market Research: Collect intelligence on clients, their market, competitors, and industry to inform account management strategies.
- Account Management: Deliver all requirements to clients in a smooth and timely manner, ensuring client satisfaction.
- Delivery Management: Gather requirements, summarize, clarify queries, and submit timely delivery and follow up on closure.
- Track Contract signing, Agreement receipt, and overdue collections.
- Submit Periodic Report: Submit weekly reports and dashboard on overdue payments and collections.
- Work alongside business leaders to close sales by building rapport with existing accounts, explaining product and service capabilities, overcoming objections, and preparing contracts.
- Contribute to market strategy by monitoring competitive products and reactions from contacts/leads in the prescribed account.
- Operate as the lead point of contact for any and all matters specific to assigned accounts.
- Liaise with cross-functional internal teams to improve the entire account management process.
- This position may require occasional travel.
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors in the respective account.
Qualifications:
- Bachelor's Degree in any field (B Tech in Computer Science or equivalent preferred).
- MBA or other management qualification (Regular MBA preferred).
Experience Required:
- Proven relevant work experience as an Account Manager in the International/Domestic domain of at least 2+ years.
- Should have in-depth knowledge of IT Services or SAAS Product Delivery Account Management or in Digital Marketing client management with a thorough understanding of IT services like web development, mobile application development, digital marketing, etc.
Skills and Abilities Sought:
- Knowledge of MS Office (MS Excel in particular).
- Understanding of Account performance metrics.
- Excellent communication and organizational skills.
- Business acumen with a problem-solving attitude.
- Presentation Skills Competencies.
- Integrity and sincerity.
- Accountability.
- Proactive: Takes initiative.
- Out of box thinker.
- Attention to detail.
- Building Partnerships.
- Building trust.
- Agile in nature and must have a customer-centric approach.
Job Types: Full-time, Regular/Permanent
Schedule: Day shift, Morning shift
Ability to commute/relocate: Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Education: Master's (Preferred)
Experience: Total work: 4 years (Preferred), Account management: 10 years (Preferred)
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