
Experienced Home Painting Services Manager
1 day ago
We seek a seasoned leader to oversee the delivery of our home painting services. This individual will be responsible for driving business growth, ensuring operational efficiency, and maintaining high-quality service standards.
This role encompasses:
- Operational Excellence:
- Lead daily operations, develop Standard Operating Procedures (SOPs), and implement processes to ensure consistency, quality, and efficiency.
- Monitor project timelines, pricing, and quality standards to meet client expectations.
- Collaborate with painters and contractors to adopt relevant processes.
- Business Development & Growth:
- Identify opportunities for expansion within the home painting market.
- Drive revenue growth through targeted marketing and sales strategies.
- Develop campaigns to increase referrals.
- Quality Control & Customer Satisfaction:
- Monitor customer satisfaction metrics and take corrective actions to improve NPS.
- Implement quality control processes for painting services, including inspections and reviews.
- Resolve customer complaints efficiently.
- Training & Development:
- Provide training sessions for managers and associates on internal practices, industry best practices, new products, and safety standards.
- Evaluate team performance and provide constructive feedback.
- Financial Management:
- Oversee budgeting and cost control, ensuring efficient solutions while maintaining high-quality service.
- Track key performance indicators (KPIs) related to sales, service delivery, customer satisfaction, and profitability.
- Health & Safety Compliance:
- Ensure all painting services adhere to health and safety regulations.
- Educate and enforce safety protocols for the team.
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