Debt Resolution Professional

17 hours ago

Bengaluru, Karnataka, India beBeeCollection Full time ₹ 4,00,000 - ₹ 8,00,000
Collection Specialist Job Description

The primary objective of this role is to ensure the integrity of our revenue stream by reducing loss and collection expense globally. As a Collection Specialist, you will engage with customers who have missed payments on their accounts, performing a range of duties including providing guidance and education to assist with short-term or long-term difficulties.

You will ascertain what level of support each customer needs based on their unique situation, and have access to various forbearance options to help customers get back on track. A strong level of empathy and understanding of each customer's circumstance is essential in this role.

Responsibilities:

  • Ensure quality and 'right customer outcome' is upheld for every customer contact
  • Maintain and promote a positive attitude while meeting production and quality goals
  • Display initiative to take on additional responsibilities geared towards professional growth and development
  • Reach out to customers via automated dialer system and email transmission to negotiate payment solutions for their accounts with the aim to bring those back into good standing
  • Construct individually tailored solutions while being in compliance with FCA guidelines (TCF, Vulnerable customers etc)

Requirements:

  • 1 to 3 years of call center environment experience in voice (Customer service/Collections)
  • Fluency in English
  • Ability to learn and adapt to new systems and software changes
  • Strong working knowledge of external systems and PC-based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)
  • Ability to communicate effectively via email and phone using effective grammar and punctuation
  • Well-developed sense of urgency and follow through
  • Ability to develop and maintain professional working relationships with co-workers and peers
  • Ability to adapt to an ever-changing environment which requires flexibility, especially around processes and shifts

Benefits:

  • Opportunity to develop and grow professionally in a dynamic environment
  • Collaborative team culture that values teamwork and mutual respect
  • Competitive compensation and benefits package

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