Oracle Cloud HCM Expert Leader

Oracle Cloud HCM Payroll Leadership Role

We are seeking a highly skilled Oracle Cloud HCM expert to lead our offshore capability in India. This role is pivotal in delivering high-quality managed services to our clients.

Key Responsibilities:

• Lead and manage a team of Payroll and HCM support consultants, including recruitment, onboarding, mentoring, and line management responsibilities.
• Work as a senior Oracle Cloud Payroll consultant, troubleshooting and resolving complex client issues across Payroll and related modules.
• Partner with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities.
• Act as the subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance.
• Supervise and contribute to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients.
• Deliver and coordinate training and knowledge-sharing sessions for team members to support capability growth and process alignment.
• Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions.
• Build and maintain strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication.
• Drive improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model.
• Review and recommend enhancements from Oracle Cloud updates that would deliver value to clients.
• Actively contribute to internal knowledge bases and support materials, and champion a culture of continuous improvement.
• Provide strategic input into the ongoing development and structure of the India Managed Services team.
• Act as a key liaison between India and UK teams, ensuring seamless collaboration and shared ownership of outcomes.

All employees have a responsibility to adhere to Information Security policies and processes, and may be required to undertake activities from time to time to support company obligations to maintain ISO 27001 Certification.

Essential Skills and Qualifications:

• Ethical Conduct: Commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policies.
• Communication Skills: Ability to communicate clearly and effectively with clients.
• Teamwork: Collaboration with cross-functional teams, including stakeholders.
• Customer Service Orientation: Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders.
• Continuous Learning: Willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growth.
• Consulting skills: Strong consulting skills are essential for effectively communicating with clients, understanding their needs, providing recommendations, and guiding them through the implementation process.

Required Expertise:

• Experience delivering or supporting UK Payroll, including full lifecycle implementations, including in-depth knowledge of configuration of Fast Formulas, and element definitions.
• In-depth knowledge of HCM/Payroll processes, configuration, legislation, and reporting.
• Experience supporting large, complex solutions with multiple stakeholders.
• Familiarity with Oracle quarterly update cycles, including impact analysis and enhancement identification.
• Excellent client-facing communication skills, both written and verbal.
• Ability to deliver practical, value-driven solutions with creativity and innovation.
• Demonstrated leadership and team management capabilities, including mentoring and collaboration.
• Strong interpersonal skills and a track record of working effectively within cross-functional teams.
• A growth mindset with a commitment to continuous improvement—for yourself, your team, and your clients.
• High level of adaptability and flexibility, with the ability to build long-lasting client relationships.