Application Tech Support Practitioner

2 weeks ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 18,00,000 - ₹ 25,00,000
Technical Support Specialist Role

The successful candidate will serve as a vital link between clients and our systems or applications, delivering timely resolutions of user issues.

Key Responsibilities:

  • Troubleshoot and resolve technical problems efficiently, providing clear guidance to end users.
  • Accurately log and document all client interactions, issues, and resolutions within the IT service management tool to maintain comprehensive records.
  • Collaborate proactively with team members to enhance service delivery and elevate the overall client experience.
  • Take ownership of assigned tasks and work independently, progressing towards becoming a subject matter expert.
  • Actively participate in team discussions, sharing insights and contributing to continuous improvement initiatives.

Required Skills and Qualifications:

  • Proficiency in service desk management.
  • Solid understanding of incident management processes.
  • Experience with IT service management tools such as ServiceNow, BMC Remedy, and other ticketing systems.
  • Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.
  • Understanding of service level agreements and ticket lifecycle.

Benefits:

  • Excellent verbal communication skills with a neutral accent.
  • Strong written communication skills, including proper email etiquette.
  • Effective problem-solving and analytical skills.
  • Strong customer service orientation.
  • Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.

We are seeking a highly skilled and motivated individual to fill this role. The ideal candidate will have excellent communication and problem-solving skills, as well as a strong understanding of IT service management tools and processes.

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