Application Tech Support Practitioner

2 weeks ago

Bengaluru, Karnataka, India Orcapod Consulting Services Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Role Description:An ITOM Administrator with development experience. The ideal candidate will have a strong background in enterprise monitoring, hands-on experience with tools like SCOM, PerfMon, and NetScout, and a deep understanding of Event Management, including event correlation, smart correlation, and CMDB architecture

.Must Have Skills:- ServiceNow ITOM modules: Discovery, Event Management, Service Mapping- Event correlation, smart correlation, and alert deduplication- CMDB architecture, CI class modeling, and reconciliation- Scripting in JavaScript and Glide API- Integration with monitoring tools: SCOM, PerfMon, NetScout- MID Server setup and troubleshooting- Automation using Flow Designer and IntegrationHubGood to Have Skills:- Experience with Agent Client Collector (ACC)- Exposure to cloud monitoring (AWS, Azure, GCP)- ITIL Foundation Certification - PowerShell / PythonJob Requirements:

Key Responsibilities:- Administer and enhance ServiceNow ITOM modules- Develop custom scripts, probes, and sensors- Configure and optimize event correlation and alert rules- Integrate monitoring tools with ServiceNow- Maintain CMDB health and CI relationships- Collaborate with infrastructure and application teams- Troubleshoot MID Server issues- Automate workflows using Flow Designer and IntegrationHubTechnical Experience:Minimum of 6+ years of hands-on experience in ServiceNow ITOM and overall 6+ years in enterprise monitoring, including SCOM and NetScout. Proven expertise in Event Management, CMDB, and automation of IT operations.Professional Attributes:Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Ability to manage cross-functional teams and client relationships effectively.Educational Qualification and Certification:Bachelors or Masters degree in Computer Science, Information Technology, or related field. Relevant certifications such as ServiceNow Certified Implementation Specialist – ITOM are highly desirable.

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