Lead Application Support Engineer

Job Information

Number of Positions

1

Industry

IT Services

Date Opened

10/10/2025

Job Type

Permanent

Work Experience

7+ Years

Required Skills

EC2

RDS

+8

City

Bangalore

State/Province

Karnataka

Country

India

Zip/Postal Code

560037

Location

Bangalore

About Us

CloudifyOps is a company with DevOps and Cloud in our DNA. CloudifyOps enables businesses to become more agile and innovative through a comprehensive portfolio of services that addresses hybrid IT transformation, Cloud transformation, and end-to-end DevOps Workflows.

We are a proud Advance Partner of Amazon Web Services and have deep expertise in Microsoft Azure and Google Cloud Platform solutions.

We are passionate about what we do. The novelty and the excitement of helping our customers accomplish their goals drives us to become excellent at what we do.

Job Description

Culture at CloudifyOps:

Working with CloudifyOps is a rewarding experience. Great people, a work environment that thrives on creativity, and the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us.

Role Requirements and Responsibilities:

Application Support & Maintenance

• Provide L2/L3 support for core NBFC applications and integrations.
• Troubleshoot production incidents, perform root cause analysis (RCA), and ensure timely resolution and preventive actions.
• Monitor application health using DataDog, CloudWatch, and other observability tools.
• Handle incident, problem, and change management using ITIL best practices.

Business Process Understanding

• Understand end-to-end NBFC business flows — Loan Origination, Underwriting, Disbursement, Collections, Embedded Finance, and Customer Lifecycle.
• Work closely with business teams to translate operational issues into actionable technical insights.
• Support process optimization initiatives by identifying system bottlenecks or inefficiencies.

Technical Support & Configuration

• Work on API-based integrations (REST, JSON, Webhooks) across internal and external systems (3rd party integrations, Partner APIs).
• Perform SQL queries for data analysis, reconciliation, and issue verification.
• Collaborate with development teams to deploy fixes and enhancements.
• Support and maintain applications hosted on AWS (EC2, RDS, Lambda, S3, CloudWatch, etc.).

Perform release validation, UAT support, and deployment verification.

Monitoring & Automation

• Implement and maintain application and infrastructure monitoring dashboards in DataDog.
• Develop automated scripts or workflows for proactive issue detection and alerting.
• Contribute to improving operational efficiency and reducing MTTR (Mean Time to Resolve).

Collaboration & Stakeholder Management

• Work cross-functionally with Business, Product, QA, and Development teams.
• Communicate effectively with NBFC business stakeholders, vendors, and partners for issue resolution.
• Prepare and maintain support documentation, SOPs, and knowledge base articles.

Requirements

Required Skills & Competencies

Technical Skills

• AWS Cloud Services: EC2, RDS, S3, Lambda, CloudWatch
• Monitoring Tools: DataDog (mandatory), Grafana, or similar tools
• Databases: SQL Server, MySQL, or PostgreSQL (strong SQL query and troubleshooting skills)
• APIs (mandatory): RESTful APIs, Postman testing, API integrations and troubleshooting
• Operating Systems: Linux/Unix fundamentals
• Scripting: Basic knowledge of Shell/Python scripting (preferred)

Business & Functional Skills

• Deep understanding of NBFC lending lifecycle – Loan origination, underwriting, risk evaluation, disbursement, repayments, NPA management.
• Familiar with SME / SBA / LPD / LPA / Embedded Finance workflows.
• Contribution to automation and process improvement initiatives.
• Ability to analyze business incidents and map to corresponding tech failures.
• Exposure to Core Lending Platforms, CRM systems, or Partner API integrations.

Soft Skills

• Excellent analytical and problem-solving skills.
• Strong verbal and written communication.
• Proactive, ownership-driven, and customer-oriented mindset.
• Team player with the ability to work in high-pressure production environments.

Qualifications & Experience

• Education:

• Bachelor's Degree in Computer Science / Information Technology / Engineering / MCA or equivalent.

• Experience:

• Experience in NBFC / Banking / Fintech domain is mandatory.

• Certifications (Preferred):

• AWS Certified Cloud Practitioner / Solutions Architect Associate

• ITIL Foundation Certification
• DataDog Fundamentals

Equal opportunity employer:

CloudifyOps is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category