
Application Support Engineer
24 hours ago
Job Title : Application Support Engineer
Job Description :
Key Responsibilities :
- Provide application support in a 24/7 rotating shift schedule, including nights, weekends, and holidays.- Communicate effectively with customers, colleagues, and stakeholders to address queries and concerns.
- Troubleshoot and resolve non-technical issues efficiently.
- Learn and adapt quickly to new technologies, processes, and systems.
- Handle customer interactions professionally, ensuring high levels of satisfaction.
- Collaborate with internal teams to support business operations and maintain service quality.
- Demonstrate adaptability in working with new tools, technologies, and evolving business needs.
Key Skills & Qualifications :
- Strong verbal and written communication skills.
- Good troubleshooting and problem-solving ability.
- Prior experience in customer handling and support roles.
- Quick learner with adaptability to new environments.
- Willingness to work in 24/7 rotating shifts.
- Strong knowledge of SQL databases, including query writing, troubleshooting, and data handling.
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