Senior Food and Beverage Operations Manager
7 days ago
Job Summary:
As Assistant Manager IRD at AccorHotel, you will play a key role in ensuring the success of every group function and modeling exceptional service and leadership skills among your team. You will liaise between multiple departments to deliver outstanding results and provide a memorable experience for our guests.
Key Responsibilities:
- Lead and manage the Outlets team in all aspects of the department, ensuring service standards are followed.
- Address guest concerns and react quickly and professionally.
- Train Supervisors and colleagues to deliver exceptional service.
- Balance operational, administrative, and colleague needs.
- Conduct regularly scheduled departmental meetings.
- Work closely with the Culinary and Stewarding team to ensure all banquet/meeting requirements are in place.
- Work with the Conference Services & Catering department to maximize revenue and guest satisfaction levels.
- Manage the departmental budget.
- Follow outlet policies, procedures, and service standards.
- Follow all safety and sanitation policies when handling food and beverage.
Requirements:
- Previous leadership experience in food & beverage required.
- Computer literate in Microsoft Windows applications required.
- University/College degree in a related discipline preferred.
- Excellent communication and organizational skills.
- Strong interpersonal and problem-solving abilities.
- Highly responsible & reliable.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
Work Environment:
Full-time employment with AccorHotel.
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