Beverage Operations Manager

6 days ago


Jaipur, Rajasthan, India Accor Full time

Key Responsibilities

  • Managing beverage operations and ensuring compliance with food and beverage policies, standards, and procedures.
  • Implementing beverage policies and procedures throughout the property and managing in compliance with applicable beverage laws.
  • Monitoring adherence to beverage control policies and procedures, including days on hand, perpetual inventory, beverage pars, portion control, costs controls, and beverage potentials.
  • Attending pre- and post-convention meetings to understand group needs and participating in the management of departmental controllable expenses to achieve or exceed budgeted goals.
  • Maintaining food handling and sanitation standards, managing inventories according to budget and business levels, and assisting with developing menus and promotions.

Leadership and Team Management

  • Supervising staffing levels to ensure guest service, operational needs, and financial objectives are met, ensuring employees understand expectations and parameters, and communicating critical information to the beverage staff.
  • Training staff on beverage control policies and procedures and empowering employees to provide excellent customer service.
  • Providing feedback to individuals in an effort to improve service performance and reviewing comment cards and guest satisfaction results with employees.

Customer Service and Quality Assurance

  • Providing excellent customer service, interacting with guests to obtain feedback on product quality and service levels, and responding effectively to guest problems and complaints.
  • Emphasizing guest satisfaction during all departmental meetings and focusing on continuous improvement.

Human Resource Activities

  • Supporting departmental orientation programs for employees and participating in the development and implementation of corrective action plans.


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