Support Your Career as an IT Technical Specialist

3 days ago

Anantapur, Andhra Pradesh, India beBeeTechnical Full time US$ 40,000 - US$ 60,000

Job Title: IT Support Specialist

We are seeking a proactive and skilled IT Support Specialist to be the first point of contact for all IT-related user issues and requests.

The role involves handling incoming incidents and service requests via phone, email, or ticketing tools, providing basic troubleshooting, and ensuring timely escalation when required.

Key Responsibilities:

  • Record, categorize, and prioritize incidents in the ITSM/ticketing system (e.g., ServiceNow, ManageEngine).
  • Provide basic Level 1 troubleshooting for hardware, software, printers, email, network connectivity, and end-user applications.
  • Reset passwords, unlock accounts, and assist with access-related issues.
  • Escalate unresolved issues to L2/L3 teams with detailed logs and user inputs.
  • Maintain communication with users to provide status updates and follow-ups.
  • Ensure all tickets are logged, updated, and closed in a timely manner according to SLA.

Required Skills and Qualifications:

  • Basic knowledge of Windows OS, MS Office Suite, and Active Directory.
  • Familiarity with IT ticketing tools and remote support tools (e.g., AnyDesk, TeamViewer).
  • Good understanding of ITIL processes and incident lifecycle.
  • Diploma or Bachelor's Degree in IT, Computer Science, or related field.
  • ITIL Foundation certification is a plus.
  • A+ / MCSA / HDI certification is advantageous.

Benefits:

  • Opportunity to work in a dynamic and growing organization.
  • Chance to develop skills and expertise in IT support.
  • Collaborative team environment.

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