Area Operations Manager

1 day ago

Hyderabad, Telangana, India beBeeOperations Full time ₹ 80,00,000 - ₹ 1,50,00,000

Job Overview:

The Area Operations Manager will oversee the efficient delivery of services to customers in Hyderabad and surrounding areas.

  • Responsibilities include managing a team of service professionals, monitoring warranty payments, conducting regular audits of service partners, and resolving customer issues.
  • The ideal candidate should possess strong analytical skills, excellent relationship-building abilities, and superior verbal, written, and presentation skills.
  • They should also have experience in team handling, exposure to authorized service centers, and working knowledge of Excel and SAP.

Key Responsibilities:

  • Managing a team of service professionals
  • Monitoring warranty payments
  • Conducting regular audits of service partners
  • Resolving customer issues
  • Maintaining optimum inventory levels
  • Distributing spare parts
  • Improving technical and customer-handling skills of service channel staff

Requirements:

  • 7-15 years of total experience
  • Minimum BE/B Tech qualification (full-time)
  • Direct reporting to the Regional Service Manager
  • Languages known: English, Telugu
  • Industry: Consumer Durable/FMCD (preferably from small appliances)/Telecom

Competencies:

  • Critical thinking and problem-solving skills
  • High tolerance/evolved ability to lead and manage ambiguous situations
  • Excellent relationship-building skills
  • Superior verbal, written, and presentation skills
  • Collaboration and team leadership abilities
  • Effective time management skills

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