
Front Desk Liaison
5 days ago
Job Title: Front Office Coordinator
As a key member of our team, you will play a vital role in ensuring seamless communication and customer satisfaction.
Main Responsibilities:
- Coordinate all work requests coming in through email, phone, or other forms of communication.
- Collaborate with colleagues to dispatch and collect work orders established after receiving a request.
- Meet and greet guests/clients and direct them to their desired location within the premises.
- Collect closed work orders to close calls, restock toiletries in restrooms, and monitor housekeeping staff activity.
- Coordinate guest entry with appropriate gate passes and prepare menu plans for staff served in the pantry under supervision.
- Produce reports based on data collected from work orders for transparency and information purposes.
- Log incoming calls through software generating work orders, set up reports with collected data for clients and management, and maintain the helpdesk area and equipment in a clean and orderly condition.
- Maintain confidentiality and security of all facility data and information, and maintain a professional appearance at all times.
Requirements:
- Graduate degree in any field.
- Minimum 2 years of experience in facility management or hospitality industry.
- Excellent knowledge of Word and Excel.
- Exceptional customer service skills.
- Effective time management skills and ability to work under pressure.
About Us: We are committed to providing excellent customer service and maintaining high standards of quality. If you have a passion for delivering exceptional results and working in a fast-paced environment, we encourage you to apply.
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